Technical Support Manager

This role offers a unique opportunity to combine technical expertise, leadership skills, and a customer-focused approach to contribute to the growth and success of our startup.

As a Technical Support Manager, you will have a combined role of hands-on support and management of a support team of approximately 5-7 technical supporters. 

You will work collaboratively with other teams to drive holistic improvements in our products and services, guided by customer and team feedback.

Who Are We?

Nice to meet you, we are Flashy. Leading B2B SaaS Startup – our marketing automation platform enables companies to get more sales with less effort.

Thousands of leading companies choose us:
WeWork, S-WEAR, Pipelbiz, Triumph IL, Miki Buganim, Instablock, Baby Star, Jackson Jewelry, Rothschild Foundation, Nirlat, Abraham Hostels & Tours, Food Appeal, etc.

About the Role:

The role encompasses hands-on support tasks and managerial responsibilities, including strategic management and Key Performance Indicators (KPIs).

Full-time job, Sunday-Thursday, 9:00-18:00.

We are working 100% Remotely.

Responsibilities

• Performing hands-on support tasks while concurrently managing them strategically, incorporating strategic management principles and KPIs.
• Engaging with customers, addressing and tracking complex tickets, and enhancing customer satisfaction.
• Developing, overseeing, and continuously optimizing work processes.
• Conducting training, facilitating knowledge transfers, and fostering team building.

Requirements

• 2+ years of experience in technical support – Must.
• 2-7 years of experience in managing a technical support team – Must.
• Demonstrated experience in setting KPIs and successfully meeting goals.
• Proven track record in recruiting and training employees for technical support roles.
• Strong multitasking skills, assertiveness, proactivity, and the ability to effectively lead and prioritize.
• Familiarity with CSS/HTML/JavaScript/Rest API – is a significant plus.
• Familiarity with the e-commerce/SAAS industry – is a significant plus.

If you fit the job requirements and want to grow with us, apply now!